Terms & Conditions

Effective Date: 09 May 2026

Welcome to MedsQueue.in, a digital appointment, queue management, and healthcare coordination platform powered by CrownOne Consultancy Services. These Terms & Conditions govern your access to and use of the MedsQueue.in website, applications, and related services.

By accessing or using MedsQueue.in, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the platform.

1. Platform Services

MedsQueue.in provides digital healthcare management services including:

• Online appointment booking
• Digital token and queue management
• Live queue tracking and status updates
• Doctor/chamber management tools
• Patient flow optimization
• Pharmacy coordination and prescription handling
• Notifications and reminder systems

The platform acts only as a technology service provider and does not provide medical consultation or healthcare treatment directly.

2. User Eligibility

By using MedsQueue.in, you confirm that:

• You are legally capable of entering into agreements
• The information you provide is accurate and complete
• You will use the platform only for lawful purposes
• You will not misuse or disrupt platform operations

3. Patient Responsibilities

Patients and users are responsible for:

• Providing accurate booking and personal information
• Arriving on time for appointments
• Maintaining account security
• Using the platform respectfully and legally
• Ensuring uploaded prescriptions and documents are authentic

4. Doctor, Chamber & Clinic Responsibilities

Doctors, chambers, clinics, and healthcare providers using MedsQueue.in are solely responsible for:

• Medical consultations and treatment decisions
• Prescription accuracy
• Patient handling and professional conduct
• Compliance with healthcare laws and regulations
• Appointment schedules and queue management

MedsQueue.in is not responsible for medical negligence, treatment outcomes, misdiagnosis, or professional disputes.

5. Pharmacy Responsibilities

Pharmacies using MedsQueue.in must ensure:

• Proper prescription verification
• Legal dispensing of medicines
• Authenticity and safety of products
• Compliance with local pharmaceutical regulations
• Accurate order fulfillment and delivery handling

6. Appointment & Queue Disclaimer

Appointment timings and token waiting estimates are approximate only. Actual consultation timing may vary due to:

• Emergency cases
• Doctor availability
• Unexpected delays
• Network or technical issues
• Operational circumstances at healthcare facilities

MedsQueue.in does not guarantee exact waiting or consultation times.

7. Payments & Transactions

Certain platform services may include subscription fees, service charges, or payment processing through third-party providers.

Users agree that:

• Payments once processed may not be refundable unless specified
• Incorrect payments caused by user error remain the user's responsibility
• Third-party payment gateway delays or failures are beyond our control

8. Account Suspension & Termination

We reserve the right to suspend or terminate accounts for:

• Fraudulent activity
• Abusive behavior
• Unauthorized access attempts
• Violation of platform policies
• Illegal or harmful activities

9. Intellectual Property

All branding, logos, graphics, software, UI designs, content, and technology associated with MedsQueue.in remain the intellectual property of CrownOne Consultancy Services unless otherwise stated.

Unauthorized copying, reproduction, or redistribution is prohibited.

10. Data & Privacy

By using MedsQueue.in, users acknowledge and agree to the practices described in our Privacy Policy regarding data collection, storage, and usage.

11. Limitation of Liability

MedsQueue.in shall not be held liable for:

• Medical complications or treatment outcomes
• Doctor or pharmacy negligence
• Appointment delays or cancellations
• Data loss caused by third-party failures
• Temporary service interruptions
• Internet, hosting, or cloud infrastructure issues
• Financial or indirect damages resulting from platform usage

Users access and use the platform at their own risk.

12. Third-Party Services

MedsQueue.in may integrate with third-party services including:

• Google Authentication
• Cloud hosting providers
• Payment gateways
• Notification services
• Analytics platforms

We are not responsible for disruptions or issues caused by third-party systems.

13. Service Availability

We aim to maintain reliable platform availability; however, continuous uninterrupted service cannot be guaranteed. Maintenance, technical updates, or unexpected outages may occur.

14. Changes to Terms

MedsQueue.in reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on this page.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from platform usage shall be subject to applicable legal jurisdiction.

16. Contact Information

MedsQueue.in
Powered by CrownOne Consultancy Services
Email: crownoneconsultancyservices@gmail.com
Website: https://medsqueue.in