Privacy Policy

Effective Date: 09 May 2026

Welcome to MedsQueue.in, a digital healthcare queue and appointment management platform powered by CrownOne Consultancy Services. This Privacy Policy explains how we collect, use, store, and protect information when patients, doctors, clinics, chambers, pharmacies, and other users access or use our services.

By using MedsQueue.in, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Patient name, mobile number, age, gender, and appointment details
• Doctor/chamber information including clinic name, schedules, and contact details
• Prescription uploads and healthcare-related documents
• Queue status, booking history, and token information
• Email address and authentication data through Google Sign-In
• Device information, browser details, IP address, and usage analytics
• Pharmacy order information and delivery-related details

2. How We Use Information

The information collected is used to operate and improve the MedsQueue.in platform, including:

• Managing appointments and digital queues
• Providing live token and waiting updates
• Enabling communication between patients and healthcare providers
• Processing pharmacy-related requests and prescription management
• Improving user experience and platform performance
• Providing customer support and technical assistance
• Maintaining security and preventing unauthorized activities

3. Healthcare & Prescription Information

MedsQueue.in may process limited healthcare-related information and prescription uploads for operational purposes only. We do not provide medical advice, diagnosis, or treatment. Medical decisions remain the responsibility of licensed healthcare professionals.

We do not sell personal medical information or confidential patient data to third parties.

4. Google Authentication

Users may sign in using Google Authentication services. When signing in through Google, we may receive limited profile information such as your name, email address, and profile photo according to Google's authorization permissions.

5. Data Security

We implement reasonable technical and administrative security measures to protect user data against unauthorized access, misuse, disclosure, or destruction. These measures may include secure cloud infrastructure, encrypted connections, authentication systems, and restricted administrative access.

However, no online platform or internet transmission can guarantee complete security. Users access the platform at their own risk.

6. Data Sharing

Information may be shared only when necessary with:

• Doctors, clinics, chambers, or pharmacies associated with your booking
• Authorized healthcare staff
• Payment or authentication service providers
• Legal authorities if required by law
• Technical service providers necessary for platform operations

7. Cookies & Analytics

MedsQueue.in may use cookies and analytics technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience.

8. User Responsibilities

Users are responsible for providing accurate information and maintaining the security of their accounts. Any misuse, fraudulent activity, unauthorized access attempts, or harmful behavior may result in account suspension or termination.

9. Third-Party Services

Our platform may use third-party services including cloud hosting, authentication providers, payment gateways, analytics tools, and notification services. These services may operate under their own privacy policies and terms.

10. Children's Privacy

MedsQueue.in is not intended for use by children under the age of 13 without parental or guardian supervision.

11. Policy Updates

We may update or modify this Privacy Policy from time to time. Updated versions will be posted on this page with the latest effective date.

12. Contact Information

If you have questions regarding this Privacy Policy, you may contact:

MedsQueue.in
Powered by CrownOne Consultancy Services
Email: crownoneconsultancyservices@gmail.com
Website: https://medsqueue.in